CA, San Carlos - ReStore Sales Associate/Project Leader (Part-time)
Habitat for Humanity International is a non-profit, ecumenical Christian housing ministry. The purpose and goal of Habitat for Humanity International is to eliminate poverty housing and homelessness from the world, and to make decent shelter a matter of conscience and action. Habitat invites people of all backgrounds, races and religions to build houses in partnership with families in need.
Habitat for Humanity has an Operational Headquarters in Americus, Georgia and an Administrative Headquarters in Atlanta, Georgia, and is a global, non-profit ministry where our employees build futures and lives.
Part-time, non-exempt: Up to 18 hours a week, Tuesday-Saturday, with two Saturday shifts per month. The ReStore is open Tuesday-Saturday 9:30a.m-5:30p.m.
Number of positions: five
Reports to: ReStore assistant manager of operations
The volunteers, donors and homeowners who join with us at Greater San Francisco’s Habitat for Humanity share a belief: hard work and success go hand in hand. Every day, we do what Habitat does best around the globe, but we do it right here in a very Bay Area way, by coming up with inventive solutions to our area’s expensive real estate challenges. When we invest in our neighbor’s quest to become a homeowner, it benefits the whole community.
The Habitat for Humanity Greater San Francisco ReStore operates as a retail outlet business that sells new and used home improvement and construction materials, appliances, tools and furniture to the general public. All proceeds fund Habitat homes while simultaneously repurposing construction materials that would otherwise end up as landfill.
The Habitat ReStore is fast growing business so this position will offer the right individual many growth opportunities. The sales and project leader will process donated materials and assist customers. This position is based in San Carlos.
Habitat Greater San Francisco values
Successful Greater San Francisco Habitat team members share the following characteristics:
- The belief in a hand up, not a hand out.
- A “go above and beyond” attitude—nobody here works just for a paycheck.
- You thrive on constructive feedback and have a high level of integrity.
- You do what you say you will do.
- You are a creative problem solver that works across teams.
- You love results and hate excuses.
- Provide superior customer service to donors
- Promptly acknowledge and assist donors.
- Communicate donation guidelines.
- Accept and/or tactfully decline donations while still maintaining good relations.
- Unload donations such as cabinets and appliances from donor vehicles.
- Thank donors and communicate Habitat’s mission.
- Answer donor questions over the phone and email.
- Provide superior customer service to customers
- Welcome and assist customers.
- Operate the point of sale system and process cash and credit card transactions, following established procedures for each type of sale.
- Assist customers in loading purchases, which include large kitchen cabinets, appliances and large windows and doors.
- Assist customers in finding merchandise.
- Restock and organize shelves.
- Answer customer’s questions over the phone and email.
- Help load customers purchases including cabinets and appliances.
- Provide superior customer service to volunteers
- Lead and supervise volunteers to complete projects.
- Assist in planning volunteer projects.
- Unload and clean donations along the side of volunteers in the receiving area.
- Lead volunteers in pricing donations to ensure price consistency.
- Thank and encourage volunteers regularly.
- Operate material handling equipment including hand trucks, pallet jacks and dollies to complete tasks. Proper trainings and instructions will be provided.
- Ensure ReStore safety
- Assist in developing warehouse safety standards, and communicate and train volunteers in these practices.
- Conduct volunteer safety trainings and ensure volunteers are working in a safe manner.
- Help maintain cleanliness and safety of the ReStore.
- Maintain loading areas in clean, efficient and workable condition.
- Serve as back up donation pick up assistant or driver
Ride along with the driver to pick up donations if there is not a volunteer to assist.
Required skills and qualifications
- Must be a team player.
- Excellent customer service skills, friendly and outgoing personality.
- Good sense of humor.
- Dependable, motivated and good problem-solving skills.
- Strong worth ethic.
- Leadership experience including captain of sports teams, volunteer supervisor, club leaders, etc.
- Experience leading volunteers.
- Experience operating forklifts and pallet jacks.
- Ability to work in a fast-paced, open, team-oriented environment.
- Valid California’s driver’s license. Must be able to provide proof of a clean driving record.
- Must be able to pass felony and misdemeanor background check.
This position is physically demanding.
- Must be able to stand, squat, bend, and climb in and out of a truck.
- Must be able to lift a minimum of 75 pounds.
- The candidate will move furniture, cabinets and appliances on a regular basis.
- Must be able to stand for up to 20 – 30 minutes at a time.
- Must be able to work in a building that is not climate controlled.
Compensation: $12 to 14 per hour depending on experience. This is a part-time position and does not offer benefits. This position is up to 18 hours a week.
Learn more about Habitat Greater San Francisco at www.habitatgsf.org. This position is based in San Carlos.
To apply, email the following to firstname.lastname@example.org by February 28, 2014. Please include “Warehouse/Sales Associate - Your Last Name” in the subject line. Incomplete applications will not be accepted.
- Brief cover letter why you are interested in working at the ReStore in San Carlos
- Current resume
Applications will be accepted through February 28, 2014 or until position is filled. Candidates will be contacted for interviews on a rolling basis. No phone calls please.
Habitat Greater San Francisco is an equal opportunity employer. Habitat Greater San Francisco strives to reflect the diverse community it serves. Applicants who contribute to this diversity are strongly encouraged to apply.
Habitat for Humanity Greater San Francisco receives federal funds through Self-Help Homeownership Opportunity Program (SHOP) and is required by federal law, to the greatest extent possible, to provide job training and employment opportunities to Section 3 residents.*
*Section 3 residents are defined as public housing residents or low-income persons who live in metropolitan area or non-metropolitan counties where HUD-assisted projects are located.