CO, Denver - Chief Operating Officer
Habitat for Humanity International is a non-profit, ecumenical Christian housing ministry. The purpose and goal of Habitat for Humanity International is to eliminate poverty housing and homelessness from the world, and to make decent shelter a matter of conscience and action. Habitat invites people of all backgrounds, races and religions to build houses in partnership with families in need.
Habitat for Humanity has an Operational Headquarters in Americus, Georgia and an Administrative Headquarters in Atlanta, Georgia, and is a global, non-profit ministry where our employees build futures and lives.
The chief operating officer is responsible for implementation, oversight and execution of Habitat’s program operations, administration and financial management.
Working with the CEO and leadership team, the COO will develop organizational policies and goals, strategic and annual plans, as well as financial models, budgets and controls to support annual and strategic goals. The COO will directly supervise the construction manager, family services and community development manager, real estate development manager and director of administration and finance.
This position requires a person who is passionate about Habitat’s mission, an emotionally intelligent leader and a skilled people manager who can coordinate the diverse aspects of the organization’s program, create a financially sustainable model for long-term operations and build the organization’s capacity.
- Provide effective and inspiring leadership across functional areas by being actively involved in all programs and services, developing broad and deep knowledge of all areas.
- Manage, develop, evaluate and mentor staff, providing leadership and guidance in goal setting, problem solving, resource management and outcome achievement.
- Build organizational and staff capacity, develop processes that ensure the organization runs smoothly and establish an environment that promotes teamwork across the diverse aspects of the organization’s functions.
- Demonstrate a clear understanding of culture change, and serve as a catalyst for innovation and continuous improvement for the organization.
- Lead performance management processes. Monitor, measure and report on operational issues, opportunities, plans and achievements to CEO and board as directed.
- Encourages the use of volunteer support throughout the organization.
- Responsible for all aspects of organization’s program operations including family services, community development, real estate, land development and construction.
- Oversight of large and small real estate development projects as determined by organizational strategic plan. Includes project planning, budgeting, government contract management and timely completions for future homeowners.
- Coordinates activities to ensure smooth transitions between departments, appropriate communication and efficient program delivery, i.e. works closely with volunteer manager to ensure appropriate volunteer staffing to successfully complete projects.
- Monitors staff’s performance on a regular basis and conducts annual performance reviews for all direct reports.
- Builds capacity within the organization for increased housing production while maintaining a financially sustainable model.
- Maintains a working knowledge of best practices and trends in the fields of affordable housing, residential construction, community development and non-profit management.
Communication and planning
- Effectively communicates vision and goals with staff and community.
- Works with CEO and Leadership Team to develop long-term strategic plan for organization and to oversee implementation of department goals and financial management.
- Works with staff to develop annual work plans and measurements for personnel accountability and program efficiencies.
- Monitors program activities for critical path processes and reacts to impacts of unplanned events.
- Establishes benchmarks and metrics to evaluate staff and organizational performance against goals and oversees development of evaluation tools for program assessment.
- Facilitates meetings with diverse participants.
- Enhances the organization’s culture by reinforcing core values and fostering a positive work environment.
Administration and finance
- Works with the director ofaAdministration and finance to develop and meet an annual organizational budget and financial projections.
- Monitors the financial performance of the organization and develops long-term financial planning models for organizational sustainability.
- Identifies and initiates opportunities to reduce expenses, create increased operational efficiencies and leverage assets/resources to increase Habitat’s capacity to serve families.
Knowledge and skills:
- Ability to balance leadership and management roles within a growing organization. Understands and is effective at change management.
- Extensive organizational leadership, financial and project management experience.
- Ability to develop, understand and analyze financial statements and projections to support the organization’s long term planning.
- Ability to manage multiple projects simultaneously and within budget.
- Able to identify, evaluate, problem solve and give direction regarding problem resolution for individual and organization-wide issues. Position requires an ability to manage conflict.
- Makes decisions and solves problems independently and effectively. Ability to think and act decisively.
- Exceptional organizational and communication skills
- Works as an effective and proactive team player. Collaboration, networking and relationship-building skills.
- Excellent interpersonal skills with diverse types of people.
- Positive, optimistic outlook that fosters an upbeat work environment.
- Diplomacy, outstanding representation of organization including public presentations.
- Acceptance of and ability to work with diverse populations.
Education and experience:
- Bachelor's degree minimum, master’s degree preferred.
- At least 10 years of executive experience in an applicable setting (i.e. large corporate or nonprofit business, construction and real estate, social services and community development.)
- At least 10 years of experience managing individuals and teams in an innovative environment
Physical requirements necessary to perform this job:
- Ability to work at a computer for extended periods of time.
- Often required to climb stairs to access various offices and to attend meetings.
- Ability to travel to and from meetings and appointments in locations and times when public transportation is unavailable.
- Some weekend and evening hours required.
Qualified candidates should submit a cover letter, including salary expectations, a resume and three professional references to: Sarah Hatfield, human resources manager, by mail to 3245 Eliot Street Denver, CO 80211, by email to firstname.lastname@example.org or by fax to 303-534-2727.
Habitat for Humanity is an equal opportunity employer.