GA, Newnan - Program Manager/Family Services
Habitat for Humanity International is a non-profit, ecumenical Christian housing ministry. The purpose and goal of Habitat for Humanity International is to eliminate poverty housing and homelessness from the world, and to make decent shelter a matter of conscience and action. Habitat invites people of all backgrounds, races and religions to build houses in partnership with families in need.
Habitat for Humanity has an Operational Headquarters in Americus, Georgia and an Administrative Headquarters in Atlanta, Georgia, and is a global, non-profit ministry where our employees build futures and lives.
- Responsible for the management of all aspects of the partner family process for the affiliate.
- Manage and support the family support and family selection committees and function as the primary staff contact for family home buyers and homeowners.
- Leadership role in developing support services to future homeowners before, during and after they become Habitat homeowners.
- Key contact for growing the affiliate’s Neighborhood Revitalization Initiative as it relates to impacting families served and establishing collaborative relationships within each community.
- Plan application process and work with family selection committee to facilitate all aspects of the homeowner orientation.
- Provide guidance, support and training to the family selection committee to help ensure the sustainability and productivity of the committee. This may include helping to recruit and train more volunteers and strategic planning with the family selection chairperson.
- Maintain and handle all calls and mailings from families inquiring about Habitat homeownership and attending orientations.
- Ensure consistent use of selection criteria, compliance with all applicable laws and ensures confidentiality of records. Work with family selection committee chairperson to summarize recruitment, screening and approval data.
- In cooperation with the family selection chairperson, administer planning and implementation of all orientation events, including the date and place scheduling, maintenance and mailing of flyers, needed paperwork for event and recruitment of speakers and volunteers.
- Oversee the processing of all applications by the family selection committee, tracking and follow-up of necessary application documentation, screening of applications that fail to meet Habitat financial guidelines, creation and mailing of all denial letters and creation of home visit file for the family selection committee.
- Organizes and conducts financial reviews and home visits in partnership with family selection committee members.
- Staff family support committee. Recruit, train and manage committee members.
- Network with neighborhood organizations and partnerships as well as other housing ministries and service organizations in order to make referrals when necessary and identify collaborative opportunities.
- Research, develop and coordinate ongoing "successful homeowner" courses available for current homeowners and the general public.
- Works with families, staff and attorney to prepare for mortgage closings; keeping abreast of local and national lending laws (e.g., Equal Credit Opportunity Act, Fair Housing Reporting Act) and ensure compliance.
- Provide Habitat families with a mutual support system, educational opportunities and a forum for discussions regarding homeownership and relevant Habitat policies and procedures.
- Service as primary liaison between the affiliate and the homeowner families (tracking all interactions in keystone) in order to enable the affiliate to learn more from Habitat homeowners and thus constantly improve its services.
- Troubleshoot and mediate all family services issues.
- Collaborates with family support committee to coordinate required homeowner training classes. Maintain HUD compliance in family support classes and record keeping.
- Manage prospective homeowner’s requirements of completing sweat equity, housing counseling, debt resolution and financial training on a monthly basis so they are on track to complete these requirements in line with the construction of their homes. Maintain reports for distribution to appropriate committees and board.
- Encourage and facilitate homeowners’ involvement in Habitat special events, conferences, dedications, groundbreakings, speaking engagements and any locales that allow for them to spread the mission of NCHFH.
- Work with administrative assistant to counsel families that are in delinquency of mortgage payments, if necessary making recommendations to executive director/board for temporary adjustments to mortgage payments where appropriate.
- Develop tools, materials, events, communication vehicles for supporting families.
- Other duties as assigned by the executive director.
Neighborhood Revitalization Initiative:
- Work collaboratively with selected neighborhoods to identify priority needs and ways in which NCHFH can effect change.
- Develop relationship-building and be a humble listener with churches, organizations, neighborhood association, etc., to help determine their needs.
Education and experience requirements:
- Bachelor’s degree or equivalent work experience.
- Excellent interpersonal and cross-cultural skills to effectively work with a broad range of people.
- Strong ability to work both autonomously and with a team.
- Experience in the nonprofit or human service industry preferred.
- Prior Habitat experience helpful.
- Excellent verbal and written communication skills.
- Diplomacy, persuasiveness and the conflict management and resolution skills needed for difficult interactions.
- Project development and project management skills.
- Strong computer skills, knowledge in Access, Excel, Microsoft Word/Office.
Position Status: Exempt full-time 40-hour position, 8:30-5p.m., Mon.- Friday, requiring some evening and Saturday commitments
Compensation: minimum $26,800; paid holidays; accrued paid vacation; health reimbursement arrangement; AFLAC available
Supervisor: Executive director
In order to apply, each applicant must submit all of the following to firstname.lastname@example.org:
- Cover letter (including salary requirements)
Note: only applications sent via email with all the above information included will be considered. No phone calls or in-person visits, please.