Habitat for Humanity of South Palm Beach County, Inc. is seeking an experienced volunteer engagement director.

General description:

• Responsible for all aspects of the affiliate’s volunteer program.
• Responsible for the recruitment, processing, education, retention and coordination of all Habitat volunteers, including construction, committees and office volunteers.
• Work closely with the development director, family services director, Habitat ReStore managers, construction manager and Habitat’s home sponsors to manage volunteers, special events, roof raisings and home dedications.
• Serve as the affiliate’s host site manager for the AmeriCorps program. Manage and coordinate the recruiting, hiring, orientation, appreciation, reporting and other tasks for each year’s AmeriCorps team. 
• The position works closely with all staff members and volunteers to create a positive and productive atmosphere for volunteers.

Core responsibilities:
Volunteer engagement

• Produce written informational and educational materials for volunteer outreach.
• Respond to all individual volunteer inquiries.
• Effectively schedule volunteers to meet the volunteer needs of construction staff.
• Meet with construction staff weekly and coach them on appropriate volunteer engagement activities.
• Engage, assess and refer volunteers for special needs such as committees, office work and special events.
• Coordinate the scheduling of groups and skilled volunteers.
• Work closely with the Habitat ReStore managers to coordinate Habitat ReStore volunteer program.
• Maintain volunteer records, statistics and volunteer database.
• Develop and implement formal and informal volunteer appreciation programs.
• Develop, maintain and evaluate “regular” construction volunteer programs to retain ongoing volunteers.
• Conduct twice-monthly orientations for volunteers.
• Monitor and assess the need for volunteer services and suggest program improvements.
• Prepare and maintain job descriptions for volunteer positions.
• Monitor volunteer satisfaction.
• Ensure that volunteer liability waivers are signed and filed.
• Work with staff to handle any volunteer concerns or issues.
• Maintain volunteer manual.
• Manage community service volunteers from local jurisdictions.
• Coordinate activities for youth volunteers (Boy/Girl Scouts, etc.).

Sponsors

• Work with the development director to maintain and update sponsor manual/database.
• Work with development director to develop volunteer coordination plan with home sponsors.
• Coordinate the scheduling of sponsor volunteers during home construction/rehabilitation process.
• Plan and coordinate home dedication ceremonies with construction, family services and development.

Committees

• Provide training materials, procedures and current information to all Habitat committees.
• Maintain communication and provide support to committee chairs.
• Hold annual committee chair meeting and provide training as needed.
• Work with staff liaisons to ensure productive committees that provide a meaningful experience for volunteers.
• Serve as staff liaison to Women Build committee.
• Serve as staff liaison to speaker’s bureau and work closely with development director on speaker’s bureau messaging and training.

AmeriCorps program

• Complete and submit the annual AmeriCorps application.
• Coordinate the recruiting of AmeriCorps members to serve at the affiliate.
• Manage the AmeriCorps experience of members serving with the affiliate, including orientation, member development and appreciation/recognition.
• Complete required reporting for the AmeriCorps program.
• Coordinate the interviewing and hiring AmeriCorps team members.
• Develop, evaluate and implement programs including orientation, appreciation, trainings, retreat(s), meetings and record-keeping systems for members.
• Ensure that members have a positive experience with HFHSPBC and successfully complete their individual member development plans.
• Provide documentation, complete reports and work cooperatively with Habitat International AmeriCorps and Volunteer Florida.
• Attend annual host site manager orientation.

Other

• Coordinate food, staging and related logistics for blitz builds.
• Work closely with development director and other organizations on special projects and builds.
• Represent Habitat to the community through community presentations.
• Establish and maintain effective relationships with sponsors and the community.
• Supervise volunteers in the office who assist with data entry, thank you and other tasks to support the volunteer department.
• Attend annual Points of Lights Conference.
• Contribute to newsletter for volunteer-related articles.
• Assist staff members in appreciation efforts for office volunteers.
• Coordinate volunteers for booths and fairs.
• Other responsibilities as assigned by executive director.

Job requirements:

• Enthusiasm, teamwork focused and strong customer service orientation.
• Well organized and detail oriented.
• Knowledge of social media applications.
• Effective leadership and team building skills.
• Self-motivated, able to work independently with minimal supervision.
• Possess tact, diplomacy and flexibility.
• Good supervisory skills.
• Excellent written and verbal communication skills.
• Project management skills.
• Ability to multi-task.

Education and experience:

• Bachelor's degree.
• Two years’ experience in the field of volunteer management or equivalent combination of experience, education and training.
• Personal volunteer experience.

Resumes will be accepted through March 15, 2013.  Please submit your resume to newhire@hfhboca.org. If employees of other affiliates are interested in this opportunity, we will be interviewing while at the National Conference in Atlanta, Ga., from March 11-13.