Donor inquiry

Donor inquiry

We are here to help answer questions pertaining to specific financial donation topics. Please contact us if you need assistance concerning:

  • Tax receipt acknowledgments
  • Donation refunds due to overcharges, etc.
  • Gifts from the Hearts tribute cards (“In Honor of” or “In Memory of” donations)
  • Donor information updates
  • Gift designation changes
  • Monthly donation pledge, recurring gift changes, updates, etc.

Contact the Partner Service Center at 1-800-422-4828 or 1-229-924-6935 between the hours of 8:00 am to 6:00 pm (EST), Monday through Friday. 

Or, you can send your inquiry or request by submitting this form

Please provide as much information as possible with your initial inquiry to expedite the resolution of your issue. Specifically, please provide the following information:

Required information

Description of information required to process your inquiry

  • Full name
  • Name of donor(s) as it appears on the check, credit card, etc.
  • Address
  • Provide the complete street address, city, state and ZIP code
  • Phone numbers
  • Provide daytime contact numbers.
  • Method of donation
  • Check via U.S. mail, credit card used online (habitat.org), or credit card used through telephone (800-HABITAT)
  • Date of donation
  • Date of credit card transaction or date on which the check was mailed.
  • Donation amount
  • Amount of contribution.
  • Donation mailed to
  • Habitat for Humanity International in Americus, GA, or a local Habitat for Humanity affiliate.
  • Inquiry/question
  • Detailed explanation of the issue or inquiry requiring resolution.

Please do not include a credit card number in your email request. 

If you need to make changes to your donor account involving a new or changed credit card, please call the Partner Service Center at 1-800-422-4828 or 1-229-924-6935 between the hours of 8:00 am to 6:00 pm (EST), Monday through Friday.

Donors who have made donations through their local Habitat for Humanity affiliate should contact their Habitat for Humanity affiliate for assistance with their issues. Find your local Habitat affiliate.

Thank you for donating to Habitat for Humanity!