ReStore Manager

The ReStore Manager is responsible for the day-to-day management of Northern Ocean Habitat for Humanity’s ReStore operations. The ReStore Manager oversees all aspects of retail operations, including inventory, staff supervision, volunteer coordination, financial performance, and customer service. The role supports NOHFH’s mission by generating revenue through the resale of donated items, maintaining a positive customer experience, and engaging the community through partnerships and volunteerism.

Retail Operations:
* Act as the chief administrator responsible for managing all aspects of ReStore operations
* Oversee all facets of the retail environment, including inventory control, donation processing, pricing, and merchandising
* Develop and implement procedures and guidelines for efficient and safe store operations
* Ensure store cleanliness, safety, and organization
* Monitor daily, weekly, and monthly sales reports
* Manage special sales, promotions, and events to drive traffic and revenue
* Perform any required functions needed to keep store operating – cashier, pricer, warehouse expediter or assistant – in the absence of other staff or volunteers

Staff and Volunteer Management:
* Work with the Community Development Manager to help recruit, train, schedule, and volunteers
* Recruit, train, schedule and supervise paid staff
* Conduct regular staff meetings and performance evaluations
* Foster a positive, inclusive, and motivating environment for staff and volunteers
* Provide ongoing coaching, development, and recognition
* Ensure volunteers and staff understand and reflect NOHFH’s mission and values

Financial Management:
* Oversee daily cash handling procedures and financial reporting
* Work with the CEO and bookkeeper to ensure financial accuracy and compliance
* Assist in preparing and managing the annual ReStore budget
* Maintain accurate records of revenue and expenses

Community Relations and Marketing:
* Serve as spokesperson for the ReStore within the community
* Build and maintain relationships with donors, customers, and community partners
* Collaborate with the Marketing & Social Media Coordinator to promote the ReStore and its mission
* Support community outreach initiatives and publicize ReStore activities

Compliance and Safety:
* Ensure compliance with all applicable safety, regulatory, and operational policies and procedures
* Maintain records and documentation in alignment with NOHFH and HFHI standards
* Ensure the ReStore adheres to local, state, and federal regulations

Other Responsibilities:
* Prepare the ReStore Annual Report
* Maintain ongoing communication with the CEO and Board of Directors
* Perform other duties as assigned by the Chief Executive Officer

Knowledge, Skills, and Abilities:
* Strong leadership and team management abilities
* Excellent organizational, communication, and interpersonal skills
* Proven experience in retail management, customer service, or nonprofit operations
* Ability to multi-task and remain flexible in a fast-paced environment
* Proficiency in financial oversight and sales reporting
* Knowledge of inventory systems and POS software preferred
* Microsoft Office

Education and Experience:
* Bachelor’s degree or at least 5 years of relevant experience in retail management or nonprofit
leadership
* Experience working with volunteers and community stakeholders preferred

Physical Requirements:
Ability to lift and move up to 50 lbs
Regular standing, walking, bending, and use of ladders
Weekend and evening availability as needed
Valid driver’s license and reliable transportation

Benefits:
Medical, dental, and vision insurance
401(k) with employer match
Supportive, mission-driven work culture


Please send cover letter and resume to Kristine Novakowski, CEO at [email protected]

Salary Range: $58,000 - $70,000

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