Director, Employee Communications

The Director, Employee Communications works in close partnership with HFHI’s senior leaders and members of the Global Communications team to organize and support strategic, employee-focused communications that engage and inform HFHI employees globally on the organization’s strategic plan, activities, programs, performance, staff hires, moves, and other updates. The Director should have a love of internal communications, be employee engagement-focused, proactive, strategic, and creative in approach, and suited for a complex, fast-paced, fully engaged environment - ensuring at all times that HFHI employee communications are high-quality, accurate, appropriate in tone and messaging, and supportive of Habitat for Humanity’s strategic plan and related initiatives.

Location: 100% remote within the United States or San Jose, Costa Rica.

Essential Duties and Responsibilities

• Oversee key employee communication vehicles, including the HFHI intranet, leadership messages, video updates, weekly employee e-newsletter, town hall meetings and other live events, and more. Manage a robust editorial calendar to ensure the execution of consistent, timely delivery of information across these and other communications tactics. - 30%

• Embrace and cascade HFHI’s mission, vision, brand, values, employee highlights, success stories, and milestones to HFHI employees globally, in alignment with the organization’s strategic plan and overall employee communications and engagement strategies. As part of this work, continually ideate to build greater employee synergies and collaboration across HFHI’s global footprint. - 10%

• Provide leadership and management support to the Senior Specialist, Employee Communications, including guidance, editorial support, annual goal setting, and clear project deliverables. - 15%

• Lead the development and execution of cross-functional internal communications plans and strategies for teams other than HR, as assigned, in alignment with the business needs and goals of functional teams within the organization. - 15%

• Lead weekly planning meetings and deliver on-time project management for the Employee Communications team. As part of this work, manage a robust analytics and measurement approach to gauge the effectiveness of key communication channels and behaviors, with the goal of continuous improvement. - 10%

• Partner with Senior Director, Global Organizational Communications and HR leaders to develop strategic and actionable communications that align with the organization’s culture/people strategies. - 10%

• In collaboration with the Senior Specialist, Employee Communications, generate creative and timely storytelling opportunities that include written and video content for existing and potential employee communication channels. - 10%

Minimum Requirements

Education
• BS/BA in Public Relations, Communications, Marketing, English, or Business-related field or equivalent experience is required.

Years of Related Experience
• Minimum 10-15 years successful work experience in internal/employee communications for mid-sized or larger organizations, preferably within nonprofit and/or global settings.
• At least 5 years people management also preferred.

Knowledge, Skills and Abilities
• Expertise in goal-achieving internal communications strategy and messaging.
• Exceptional writing and editing skills - including the creation of clear and compelling content that is tailored to the audience and business need.
• Strong project management skills that require limited supervision, along with a professional commitment to proactive work, keeping colleagues informed, and on-time delivery of assignments.
• Proficiency in Microsoft Teams and Zoom virtual meeting platforms (or the ability to learn), as well as SharePoint, Word, PowerPoint, and common layout and design software associated with print, video, and digital communications.
• Business savvy and comfort interacting with people at all levels of an organization, including the ability to effectively maneuver within and learn a complex organization.
• Proven success utilizing innovative technology and digital experiences to connect with internal audiences and drive interaction. Ability to identify emerging communications technologies, techniques, and tactics to ensure that HFHI is on the forefront of organizational engagement.
• Familiarity with information technology, especially digital and video means of communication, to support in-person and remote work environments.
• Demonstrated experience building and maintaining a measurement and analytics approach for internal communications programs.
• Ability to easily and quickly pivot and reprioritize professional deliverables as called for within a dynamic organization.

Preferred Requirements
• Expert in the use of SharePoint as an employee intranet and engagement platform.
• Professional commitment to timely response and working ahead of deadlines when possible or called for.
• Proven track-record of excellent client service and delivery of enterprise solutions, including executive stakeholder management. Unafraid to provide conviction-based counsel.
• Curiosity about internal communications as a discipline and how to ideate to create new opportunities for employee engagement.
• Understanding of change management best practices.

Active support of HFHI Values:
Humility - We are part of something bigger than ourselves
Courage - We do what’s right, even when it is difficult or unpopular
Accountability - We take personal responsibility for Habitat’s mission

Safeguarding
HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.

The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $97,920 to $115,200.

Staff hired on a hybrid basis in the United States near an HFHI office location (Atlanta, Georgia / Washington, DC / Americus, GA / San Jose), are required to report to the office on Tuesdays.