Donor Experience Specialist

The Donor Experience Specialist is responsible for supporting a successful Donor Relations strategy and the Corporate Partnership and Individual Giving fundraising teams in their efforts to secure gifts to further Habitat’s mission and the retention of its donors.

The Donor Experience Specialist will support the Associate Director of Donor Experience with implementation and stewardship of key donor groups; manage the acknowledgement process for high level donors; support stewardship and recognition activities for the individual and corporate teams; support logistics for donor engagement events; and manage administrative tasks in support of the Donor Relations strategy.

The Donor Experience Specialist provides exemplary support for the Donor Experience team that contributes to raising funds, donor retention, project coordination, strategic initiatives and collaboration with internal stakeholders.

Essential Duties and Responsibilities:
• Collaborate closely with the Associate Director of Donor Experience to enhance stewardship strategies for key donor groups and the donor communities initiative, contributing to the planning and execution of engagement efforts including events, personalized communications, recognition activities, survey management and CRM entries.
• Manage stewardship plans that provide consistency across Resource Development and with HFHI donors – includes partnering with the individual, corporate and cause marketing teams to create stewardship touchpoints that meet donor and fundraiser needs. Provide RD team Point of Contacts with regular stewardship assets. Ensure stewardship activities are tracked and measured. Support with holiday stewardship assisting to meet deadlines.
• Manage the customization of acknowledgments for the individual, corporate and cause marketing teams’ assigned donors.
• Manage the Resource Development portion of the annual report, working collaboratively with the communications team, area offices and Resource Development senior leaders.
• Support the Donor Experience Manager in recognizing individual donors and corporate partners; manage the SharePoint site in collaboration with the Associate Director of Donor Support; and provide key updates for the weekly RD communications.
• Support donor engagement events as necessary; includes virtual events as well as in-person complex, multi-day events, smaller events, and other engagement activities.
• Provide administrative support including calendar and budget management, processing expenditures and event registrations; assist with mailings and communications for donor groups such as Legacy Builders, and track related events.
• Point of contact and liaison for internal and external communications with HFHI departments. This requires relationship building and cross-functional engagement to promote open and ongoing information sharing and creative collaboration.

Minimum Requirements:
• Bachelor’s Degree or equivalent experience (if applicable)
• 1 – 3 years of related experience

Knowledge, Skills & Abilities:
• Strong attention to detail and organizational skills.
• Excellent technology skills (Microsoft Teams, SharePoint, Outlook, Zoom, survey software)
Computer literate; able to effectively use word-processing, spreadsheet, database and project software.
• Demonstrated success in project management; completing multiple projects concurrently while balancing competing priorities; ability to meet deadlines.
• Outstanding oral and written communication skills with excellent interpersonal, presentation and negotiation skills.
• Highly collaborative and solutions-oriented with a commitment to delivering excellent internal and external customer service.
Fundraising and/or major customer/donor support experience preferred

Preferred Requirements (in addition to minimum):
• Experience with donor database/CRM
• Donor Relations and/or marketing experience

Active support of HFHI Values:
o Humility – We are part of something bigger than ourselves
o Courage – We do what’s right, even when it is difficult or unpopular
o Accountability – We take personal responsibility for Habitat’s mission
• Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.

The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $25.09/hour to $29.52/hour.

Staff hired on a hybrid basis in the United States near an HFHI office location (Atlanta, Georgia / Washington, DC and Americus, GA), are required to report to the office on Tuesdays.

Application deadline: Friday May 30th, 2025