ReStore Volunteer Coordinator

The ReStore Volunteer Coordinator is responsible in assisting with all aspects of the Volunteer Program with a main focus on the recruitment, retention, processing, and coordination of ReStore and other supportive volunteers. This position works closely with all team members to ensure that all volunteers have a positive, safe, and productive experience, while working towards Pikes Peak Habitat for Humanity’s mission and purpose.

CORE RESPONSIBILITIES:
Needs Assessment
* Identify volunteer needs of the organization through communication with all ReStore team members and other key stakeholders.
* Walk through both ReStores weekly with ReStore staff to gain an understanding of current volunteer projects and needs.
* Assist departments with drafting written volunteer position and assignment descriptions, as needed, i.e, light room volunteer.
* Review any volunteer survey feedback and adjust the program, if needed.

Recruitment
* Develop and implement an effective volunteer recruitment plan to fulfill ReStore volunteer needs.
* Coordinate and communicate with sponsors, faith groups, businesses, community groups, and individuals to schedule, organize, and prepare volunteers for various types of service.
* Maintain and develop opportunities with programs, internships, and community business partnerships throughout El Paso County to fulfill needs.
* Interview volunteers, track and submit volunteer timesheets for multiple partner agencies to include AARP, Front * Range Community Service, Municipal Court, Pikes Peak Workforce Center, Workers Comp, Goodwill, etc.
* Secure and manage affiliate presence at El Paso County community outreach events, volunteer recruitment fairs, and other speaking engagements in conjunction with the Volunteer Manager.
* In collaboration with the Strategic Partnerships team, update volunteer portions of affiliate website and social media with all current opportunities and information.
* Develop and maintain communication schedules with volunteers for ongoing engagement.
* Attend offsite events to recruit volunteers.

Motivation & Recognition
* Plan and successfully deliver the annual Volunteer Appreciation Event in partnership with the Volunteer Manager and Chief Strategy Officer.
* Assist the Volunteer Manager to cultivate additional recognition and motivation programs.

Orientating & Training
* Conduct orientation/safety briefs at the ReStore locations in partnership with ReStore team.
* Organize, schedule, and assist volunteers and groups to prepare them for their workday.
* Participate in staff safety training when available and work with ReStore Managers to provide any necessary safety information to the volunteers.
* Set appropriate expectations with volunteers before the start of their service and verify all liability waivers and start paperwork are completed and on file.

Supervision & Implementation
* Ensure successful volunteer days. Be accessible to ReStore staff for to address any issue that may arise with a volunteer.
* Communicate with the Volunteer Manager to ensure all materials are stocked.
* When necessary, lead volunteer groups in activities at either of the ReStore locations.
* Serve as the liaison between partners, sponsors, partner families, internal departments, the affiliate staff, and volunteers.
* Ensure all volunteer policies and procedures are current, clearly communicated, and enforced, ie: Safeguarding, age requirements, etc.
* Monitor and oversee the accessibility of volunteer work at the ReStore locations.
* Work with ReStore staff to provide creative volunteer roles throughout the stores for volunteers of varying abilities, to include corporate, faith, and other types of groups.

Evaluation & Risk Management
* Maintain volunteer resource database (CERVIS) with consistent entry of contact information, hours, and volunteer activity.
* Develop an operating plan with goals that align with the affiliates strategic plan. Report annual outputs of the volunteer program.
* Regularly analyze results of volunteer experience survey and share results/summary with department/program supervisory team.
* Maintain current documentation for all volunteers.
* Act as the safety officer for ReStore volunteers to ensure proper safety practices are followed and enforced.
* Communicate with ReStore staff about any issues and encourage ReStore staff to share any issues with safety, attitude, or expectations with ReStore volunteers.
* Assist with Affiliate Special Events as Needed
* Assist the Volunteer Manager with the logistics and planning of the future homeowner home dedication and ground blessing ceremonies to include responsibility of logistic coordinator in the absence of the Volunteer Manager.

KNOWLEDGE & SKILLS:
* Knowledge and proficiency of Microsoft Office programs required.
* Knowledge and proficiency of volunteer database (CERVIS) preferred but not required.
* Knowledge and proficiency of social media preferred.
* Ability to work under pressure, multi-task, and coordinate numerous activities and groups of people.
* Positive, optimistic outlook that fosters an upbeat work environment.
* Excellent oral and written communication skills and the ability to communicate respectfully and effectively.
* Able to troubleshoot, track information, and meet deadlines.
* Ability to act and work independently as well as with a team.
* Proficient in conflict resolution skills.
* Patience and ability to work effectively with volunteers. Always possess a positive and welcoming spirit and be able to interact with diverse groups of people.
* Comfortable with public speaking opportunities and sharing the Pikes Peak Habitat mission with large and small groups of volunteers, potential volunteers, and community members.
* Assist with administrative or other duties as needed.

EDUCATION, EXPERIENCE:
* HS diploma or equivalent required.
* BA/BS preferred.
* One or more years of experience in volunteer coordination role with a non-profit organization preferred.
* Prior experience with Habitat for Humanity is helpful.

COMPENSATION & BENEFITS:
* Pay: $19–$22/hr DOE. Benefits include medical, dental, vision, life, 401(k) with match, paid time off, holidays, and short-term disability via CO FAMLI.

APPLY:
Apply online at pikespeakhabitat.org/employment. Upload resume and cover letter. No calls or emails.


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