Assistant Store Manager - Arvada
The following reflects the organization’s definition of essential functions for the job but does not restrict the tasks that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
RESPONSIBILITIES
ReStore Operations
Any necessary administrative or operational function necessary at the direction of and/or in the absence of the ReStore Manager.
Partner with the ReStore Manager to drive employee experience, business results and customer engagement and service.
Open and close the ReStore as necessary.
Operate and troubleshoot point of sale; ensure proper handling of all cash deposits, check and credit card transactions and implementation of close out/reconciliation and banking procedures
Lead customer service interactions to ensure that customers are acknowledged, concerns are addressed quickly and whenever possible, customer project needs are met.
Coordinate with the Manager of Volunteer Programs and the Store Manager to ensure appropriate scheduling and training of ReStore volunteers and promotion/recognition of Core Volunteers.
Responsible for familiarizing oneself with the HFHMD ReStores’ Operations Manual and following stated SOPs. Responsible for ensuring consistent compliance with SOPs by and/or relating to all employees and volunteers, including Core Volunteers, metrics as required by the Director of Retail Operations (DRO), HFHMD or HFHI.
Actively seek out and participate in approved leadership development training opportunities.
Manage policy deployment in the areas of customer service, ReStore operations, employee relations, quality assurance, safety, merchandising, donation acquisitions and volunteer management.
Assist with special projects and other associated duties as required to help fulfill our mission in alignment with our Cultural Blueprint values.
Staff Support
Work with Store Manager and HR to recruit and hire qualified candidates to maintain established staffing levels.
Observe, evaluate, coach, train and develop Retail Sales Associates (RSAs). Effectively communicate HFHMD Mission, values, and store objectives and performance expectations to RSAs.
Responsible for providing ongoing, actionable feedback, coaching and recognition to RSAs and communicating related successes or concerns to Store Manager and DRO when appropriate.
Document coaching, feedback, and recognition of RSAs.
Responsible for completing all formal and informal performance reviews of RSAs in coordination with the Store Manager.
Accountable for team metrics regarding safety, productivity, retention, and bench strength.
KNOWLEDGE, SKILLS, ABILITIES
A strong belief in Habitat’s mission and a desire to engage others in the organization’s work.
Experience working with people from diverse racial, ethnic, and socioeconomic backgrounds is preferred.
Excellent customer relations and management skills.
Self-motivated and able to work independently.
Ability to provide direction in a positive and affirming manner.
Able to work with, supervise, and motivate employees and volunteers with a wide range of skills and abilities.
Superior time-management and organizational skills.
Strong written and oral communication skills.
Continuous learner who strives to grow in place or develop to the next level.
Able to adapt to a dynamic environment with unexpected changes to priorities.
Good working knowledge of employee relations, polices, and guidelines.
Ability to use and understand contemporary computers systems.
Bilingual English - Spanish though not required, is highly preferred.
EXPERIENCE
5+ years retail experience and/or customer facing equivalent.
Strongly preferred to have knowledge and experience include: retail sales, marketing, thrift, merchandising, and volunteer and staff management.
Strong computer proficiency including experience with Microsoft Office, MS Teams, SharePoint, and contemporary point of sale and inventory system.
Experience with Thrift Cart is a plus.
WORK ENVIRONMENT AND CONDITIONS, PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB:
Able to adequately traverse a retail store; lifting /carrying minimum of 50 lbs. frequently; plus, bending, twisting, reaching or other similar activities as required.
Able to use large ladders.
Able to safely operate a forklift vehicle, or to be trained and earn certification in the first 30 days.
Ability to travel to and from meetings or other Habitat locations at times when public transportation is unavailable.
Willingness to work weekends, some evenings, overtime as required and holidays.
Majority of day working in a retail store environment.
Some time spent at a desk in an office with few or no windows.
A Motor Vehicle Report (MVR) will be run for insurance purposes.
Ability to work in a warehouse environment which can be dusty and often noisy.
Valid driver’s license and ability to be insured under the company’s insurance policy is prerequisite; driving is required. A Motor Vehicle Report (MVR) will be run for insurance purposes.
The expected starting annual salary range for this position is $49,500 - $58,686. New hires are typically
brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity and the budgeted amount for the role. FLSA Status will be determined by the starting salary based on applicable state minimum for exempt status.
Benefits available include medical, dental and vision insurance options; 401k with employer match; Paid time off for vacation, sick, holidays, floating holidays; short and long-term disability; Healthy Families and Workplaces Act (HFWA) Leave; Paid Family and Medical Leave (PFML); and paid time to volunteer.
Please apply by copying and pasting the following link in your browser:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=118380&clientkey=9F05EDCA5A4F338D08503989FA9B94C0
Or visit our Careers Page:
https://habitatmetrodenver.org/about/careers/
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About Habitat for Humanity
Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve.
As an equal opportunity employer, we realize our success depends on courageously committing to being a workplace where all staff feel safe, welcome, visible, respected, supported and valued, and building a workforce that reflects a variety of lived experiences, backgrounds and perspectives, in which every person experiences dignity and respect.
We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children) and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.