Habitat and residents forge legacy of change in Massachusetts community

Central Berkshire Habitat for Humanity is partnering with residents and local organizations to improve the quality of life in a historically marginalized neighborhood in Massachusetts. Learn how listening to residents, hiring them, and centering their voices has been key to driving improvements.

Central Berkshire Habitat for Humanity is partnering with residents and local organizations to improve the quality of life in Westside, a historically marginalized and disinvested neighborhood in Pittsfield, Massachusetts. Westside faces high unemployment, low homeownership rates, an aging housing stock and a lack of communal green spaces.

In 2009, Central Berkshire Habitat engaged residents and partners to jointly implement a holistic, community-centered neighborhood revitalization approach to spark changes in the community. Carolyn Valli, Central Berkshire Habitat’s CEO, says listening to residents, hiring them, and centering their hopes and dreams for the neighborhood has been key to driving improvements.

Woman on left smiling and listening as woman on right speaks to her.

Central Berkshire Habitat CEO Carolyn Valli, right, with architect and Pittsfield resident Tessa Kelly.

“Residents are at the table. They are not an afterthought. They play a major part in making decisions and finding solutions.”
— Carolyn Valli, Central Berkshire Habitat’s CEO

The Habitat-led coalition of residents and local partners have come together to:

  • Create a workforce development program that trains future homebuilders.
  • Build more affordable, decent homes and encourage other affordable home developers to invest and build in the neighborhood.
  • Improve public safety by expanding the hours that social workers are on call to support police calls.
  • Develop new parks and improve existing parks.
  • Advocate successfully for new, safe sidewalks.
  • Create murals that reflect the residents’ vision for the future of their community.
1 / 3

Central Berkshire Habitat built hat and glove exchange boxes in a Westside park to offer winter accessories to residents.

Architect and Pittsfield resident Tessa Kelly presents to residents during a community planning session hosted by Central Berkshire Habitat.

Raven Basinger of Central Berkshire Habitat participates in the affiliate’s Snow Angels initiative and shovels a portion of sidewalk that Habitat helped replace along Dewey Avenue. Raven says he has always felt supported by Habitat colleagues and even has a Habitat tattoo.

Central Berkshire Habitat helped rehabilitate Durant Park and also helped advocate for new sidewalks in Westside.

Anthony Albuquerque is a resident of Pittsfield and grew up in a Habitat home. He entered Central Berkshire Habitat’s repair corps training team to learn construction skills for homebuilding.

Naloxone, a life-saving drug that reverses the effects of an opioid overdose, can be found in boxes throughout the Westside neighborhood where Central Berkshire Habitat has invested in neighborhood revitalization alongside a range of community partners. 

Central Berkshire Habitat built hat and glove exchange boxes in a Westside park to offer winter accessories to residents.

Architect and Pittsfield resident Tessa Kelly presents to residents during a community planning session hosted by Central Berkshire Habitat.

Raven Basinger of Central Berkshire Habitat participates in the affiliate’s Snow Angels initiative and shovels a portion of sidewalk that Habitat helped replace along Dewey Avenue. Raven says he has always felt supported by Habitat colleagues and even has a Habitat tattoo.

Central Berkshire Habitat helped rehabilitate Durant Park and also helped advocate for new sidewalks in Westside.

Anthony Albuquerque is a resident of Pittsfield and grew up in a Habitat home. He entered Central Berkshire Habitat’s repair corps training team to learn construction skills for homebuilding.

Naloxone, a life-saving drug that reverses the effects of an opioid overdose, can be found in boxes throughout the Westside neighborhood where Central Berkshire Habitat has invested in neighborhood revitalization alongside a range of community partners. 

Connecting residents to resources

After hearing from residents that community members struggle to connect with local services, Central Berkshire Habitat hired two community navigators, local people with lived experience and cultural responsiveness who can help residents understand and navigate complex systems to reduce barriers to access. Community navigators and residents partnered to find affordable housing options and access food assistance and mental health resources.

Central Berkshire Habitat built on the immediate success of the model and hired additional community navigators. Now, six full-time community navigators speaking three languages — English, French and Spanish — partner with Westside residents as they navigate complex systems and access critical services.

“A lot of community members gave up trying to search for resources or seek out help because they felt they were fighting against a wall,” says Tonya Frazier, Central Berkshire Habitat’s lead community navigator.

Woman on left speaking to man as they walk towards the DMV building.

Maria Menaca, one of the community navigators at Central Berkshire Habitat, accompanies Jose to the DMV to take a driving test. Navigating local bureaucracies can be difficult for non-English speaking residents. Community navigators can translate in important settings such as this.

“We’ve seen a complete shift from people feeling very shut off to people asking for help and searching for resources.”
— Tonya Frazier, Central Berkshire Habitat’s lead community navigator

Habitat’s community navigator model has spread throughout Pittsfield, with more than 40 agencies and local organizations employing their own versions of community navigators.

Strengthening the community through resident-led revitalization

Residents are encouraged by the progress they’ve seen in the neighborhood and the way the community has rallied together to improve the quality of life in Westside. “It makes me shed happy tears to see the change that Habitat and the residents have brought to this community,” says Tonya, who lives in Westside with her husband and children. “It gives you an extra bounce in your step to be in the Westside.”

Tonya laughing while standing next to neighborhood book box.

Tonya Frazier poses for a portrait next to the little book library on Columbus Ave.

“It makes me shed happy tears to see the change that Habitat and the residents have brought to this community.”
— Tonya Frazier, Central Berkshire Habitat’s lead community navigator

In Westside and communities across the U.S., Habitat affiliates are partnering with residents to implement neighborhood revitalization projects and inspire lasting community-wide change. “We’re considered community developers now,” Carolyn says. “At the end of the day, that’s the legacy we want to have. It’s about how we have helped change the entire community based on what the community wants.”

Neighborhood revitalization in action

From building local parks to scaling homebuilding to opening community gardens, discover how residents and affiliates are using Habitat’s neighborhood revitalization approach to drive change in their communities.

Read more

Neighborhood revitalization

Neighborhood revitalization is a long-term, holistic strategy that supports residents to improve the quality of life in under-resourced communities. Habitat takes a local and community-based approach to neighborhood revitalization to ensure that our work is driven by those with lived experience.

Learn more
Basic
Off
"Sisterhood" mural by Sylvia Lopez Chavez on a building in downtown Pittsfield depicts a Black woman and a Latina woman embracing, painted in vibrant rainbow colors.

Habitat and residents forge legacy of change in Massachusetts community

Teaser image
Mural entitled "Sisters" is painted on the side of a brick building and depicts a Black woman and a Latina woman embracing, painted in bright rainbow colors.

Collegiate Challenge Bonanza at the Beach

College students teamed up with a South Carolina Habitat affiliate for Bonanza at the Beach, a Collegiate Challenge build that proved to be a powerful and productive event for all involved.

Volunteerism is foundational for Habitat for Humanity, drawing individuals from diverse backgrounds and ages to contribute to its mission. Among them is Erica Johnson, a 21-year-old senior at North Central College in Naperville, Illinois, and president of the community service student organization Breakaway.

Johnson has led Breakaway for several years and coordinates service experiences annually outside of Illinois with various community partners. This year, Johnson and Breakaway’s student executive board sought a new community partner and contacted Habitat for Humanity’s Collegiate Challenge program.

Collegiate Challenge provides year-round alternative school break volunteer opportunities to college students across the United States. Through the program, student volunteers work with Habitat to ensure every family has a safe and affordable place to call home and witness their own potential for making an impact.

Accepting the challenge

After exploring various Collegiate Challenge opportunities, Johnson eventually met Jacob Rigopoulos, director of operations at Habitat Georgetown. Rigopoulos recognized the need to create a Collegiate Challenge event to help his affiliate mobilize more youth volunteers to complete several large service projects that required additional labor. The resulting Bonanza at the Beach experience would prove to be the perfect fit for the Breakaway group.

Rigopoulos noted, “There was such a demand ... We thought it would be an awesome opportunity to work on projects that could use more volunteer power.” 

Collegiate Challenge volunteer in purple Habitat shirt smiles as he signs wood framing on a build site.

Thus, Bonanza at the Beach was conceived, aptly named for its location between Myrtle Beach and Charleston along the South Carolina coast. This event promised to be a true service bonanza, with multiple schools converging on the city, simultaneously pooling their efforts to help Habitat Georgetown in the ReStore, on the build site and with neighborhood cleanup in the West End neighborhood.

Collegiate Challenge brought together the University of New England, North Central College, the University of Pittsburgh-Greensburg and Eastern Connecticut State University for Habitat Georgetown’s event, totaling 61 student volunteers.

Putting the work in

The participants first worked at the local Habitat ReStore with a staff member, Wendy. Dividing into groups, students from various schools transformed sections of the store into inviting showrooms for the store’s patrons. Particularly noteworthy was their creation of a book section complete with a homemade sign featuring a quote from Jane Austen, adding a delightful literary charm to the space.

Transitioning to the build site days later, Johnson and other students constructed windowsills and a shed for a home. Speaking of the experience, she said, “People spend all of this time doing this work, and it’s not easy to do, so to see that we could volunteer our time … was really impactful.”

It changed my mindset even more about how necessary Habitat is ... how important it is that volunteers go everywhere in the U.S. and not just stay local.
— Erica Johnson, president of student service organization Breakaway

Johnson and her peers also worked on the West End Community Garden, helping to clean up and prepare for planting. Amid their service, they engaged in social media challenges orchestrated by Habitat Georgetown’s development director, Liz. Competing daily, students crafted content showcasing their experiences, vying for Habitat swag and expanding awareness of Habitat’s mission.

Collegiate Challenge volunteers working in a community garden.

As their service drew to a close, students gathered for a low country meal at the local Moose Lodge, savoring shrimp boil and engaging in games like cornhole and horseshoes. Amidst the festivities, moments of reflection surfaced. When prompted by Habitat Georgetown to share their thoughts, both volunteers and staff came forward.

“Five or six different students … talked about how great it was to collaborate with the other schools and see other students doing the same thing they were…it was just absolutely mind-blowing. And on top of all that, the quietest person at our affiliate…got on the microphone and gave a very emotional inspirational speech to all the kids, thanking them for coming down. And it’s just seeing that spread, the joy between the affiliate, the [Collegiate Challenge] volunteers and the regular volunteers … it was awesome,” said Rigopoulos.

Continuing connections

Johnson’s group returned home at the end of the service deeply impacted. Beyond social media, Johnson forged meaningful connections during her experience. No longer a newcomer to Habitat for Humanity, she decided to do a research project on Habitat for one of her classes. Viewing Habitat as a potential long-term community partner for her student group of around 150, she has considered making Collegiate Challenge Breakaway’s official out-of-state service experience. Beyond the club, she has even thought about Habitat playing a role in her future career in some capacity.

Volunteers like the Breakaway group, along with dedicated staff, embody the spirit of Collegiate Challenge and fuel its success. Reflecting on the event, Jacob envisions expanding it in the future and encourages creativity among affiliates who want to do something similar.

Three female student volunteers smile together while holding light blue Collegiate Challenge shirts.

“Every affiliate can showcase different program aspects and utilize available resources. Focus on upcoming programs needing extra help. It’s not just random volunteers; they know about Habitat and are willing to work. Tap into that willingness. Don’t be afraid to be creative and add some extra elements, like a mid-event party.”

In the world of service and community, the Collegiate Challenge service opportunities hosted by Habitat for Humanity Georgetown stand as a beacon of hope and empowerment for the next generation of volunteers. As youth like Johnson and leaders like Rigopoulos weave their experiences into the fabric of change, they leave a lasting mark on their communities and beyond. 

To learn more about planning your own Collegiate Challenge experience, please reach out to [email protected] or visit the Collegiate Challenge page.

Collegiate Challenge trip applications now open

Search for available student volunteer opportunities and learn how to apply! 

Collegiate Challenge

Habitat’s Collegiate Challenge program provides year-round alternative school break volunteer opportunities to college students across the United States.

Read more
Collegiate Challenge
college volunteers
student volunteering
Basic
Housing
Volunteerism
Off
Bonanza at the Beach
Large group of Collegiate Challenge volunteers pose together in front of Habitat ReStore sign.

Bonanza at the Beach

Georgetown, South Carolina
Teaser image
Large group of Collegiate Challenge student volunteers pose under Habitat ReStore sign

Good energy: A community builds resiliency with solar power in Puerto Rico

Habitat’s capacity building program in Puerto Rico, funded by AbbVie, helped support the development of a solar-powered energy hub that provides a safe place where families can shelter during weather-related emergencies.

A solar-powered energy hub provides a safe place for families to charge their electrical devices and store medicine during weather-related emergencies in Puerto Rico. The energy hub is located at Parceleras Afrocaribeñas para Transformación Barrial’s La Conde, a community-centered space that serves Saint Just, San Antón and Los Mirtos.

Led by an intergenerational group of local Afro-Caribbean women, Parceleras Afrocaribeñas provides cultural, recreational, artistic and business opportunities that support equity and social justice for local Black communities. It is one of five organizations that participated in Habitat for Humanity’s capacity building program, designed to help community-based organizations in Puerto Rico increase their ability to help mitigate weather-related risks and minimize vulnerabilities in their communities.

Working together to create good energy

After hurricanes Irma and Maria caused widespread devastation across Puerto Rico in 2017, AbbVie became Habitat’s leading partner in reconstruction efforts on the island, committing US$50 million to Habitat to help families recover and rebuild. As part of that support, the capacity building program was generously funded by the research-based pharmaceutical company.

Habitat Puerto Rico CEO Amanda Silva says that working with local organizations like Parceleras Afrocaribeñas that have the “knowledge and the respect of their communities” has been integral to the development of unique solutions that help even more families build resiliency against future weather-related disasters.

“Community-based organizations are able to identify vulnerabilities and achieve concrete results and address their community’s particular needs,” Amanda says.

Habitat’s holistic hurricane recovery program has also supported home repairs and new construction, securing land tenure, long-term improvement to shelter and land resilience issues, and workforce development programming on the island.

An action plan for resiliency

“Participating in the capacity building program was an opportunity to think more deeply about how our organization can best respond to community needs in a sustainable way, especially during weather emergencies like hurricanes,” says Mapenzi Chibale Nonó, co-founder of Parceleras Afrocaribeñas para Transformación Barrial.

Habitat’s capacity building program adapts PASSA, a community participatory model developed by the Red Cross, for use in Puerto Rico via a web-based toolkit, Construir en Communidad. Utilized by community organizations to develop risk-reduction projects, the toolkit includes explanatory videos and techniques for effective community meetings and activities, guides to increase the safety of homes against natural hazards, and more.

With the toolkit as a guide, Parceleras Afrocaribeñas developed the action plan for the energy hub in response to power outages affecting the local community. Power outages during storms have become a common occurrence for residents in Puerto Rico, especially after Hurricane Maria.

“In moments of energetic collapse, many people in our community didn’t have anywhere to go to charge their devices and equipment to alleviate the stress that not having electricity obviously causes,” says Mapenzi.

Building interior.

During storms, local families can shelter safely inside the energy hub to charge their electrical devices and store medicine.

A safe place to shelter

Parceleras Afrocaribeñas received a US$20,000 grant from Habitat to help make their plan for the energy hub a reality. The solar-powered hub includes safety windows and doors that help it function as a shelter during storms, and it will include a refrigerator to store medicine.  

“Because of its security windows and doors, storm shutters, solar energy and elevation, it is an important safe space in our community in response to hurricane season,” Mapenzi says.

A bright new beginning

José started a new career in construction after attending Habitat Builds Puerto Rico, a 5 1/2-week program established with the support of AbbVie that trains students interested in entering the construction industry.

Read more

A return to home: Rebuilding in Puerto Rico

After Hurricane Maria devastated Puerto Rico in 2017, Antero and Luz worked to repair their damaged home the best they could, even patching their own roof. Now, with the support of Habitat and AbbVie, they have a safe and secure home where their family can gather again.

Read more
Basic
Off
Building exterior

Good energy: A community builds resiliency with solar power in Puerto Rico

Teaser image
A small building with a bright orange mural painted on the side serves as a solar-powered "energy hub" for the community.

Habitat Capital Language Assistance Policy

The purpose of this Language Access Plan is to make reasonable efforts to eliminate or reduce limited English proficiency as a barrier to accessing Habitat Capital’s products and services.

Building a better world through advocacy

With the support of allies like Whirlpool Corporation, Habitat’s U.S. advocacy campaign has helped to influence policy and reshape systems to increase access to affordable housing.

Affording a safe and decent place to live can be a challenge for many families. That’s why Habitat for Humanity launched its U.S. home-affordability advocacy campaign, Cost of Home, in 2019. The five-year campaign has helped to cultivate, inspire and educate housing advocates to influence policy and reshape systems to increase access to affordable homes.

With the combined support of long-term allies like Whirlpool Corporation, Cost of Home has supported Habitat’s local and state organizations to effectively help change more than 300 policies, unlock US$21.7 billion in government funding and increase access to affordable homes for an estimated 6.6 million people.

“Whirlpool Corporation is proud to support Habitat’s Cost of Home campaign,” says Deb O’Connor, Whirlpool Corporation director of corporate reputation and community relations. “We understand the importance of solving for equitable housing. Supporting initiatives that help ensure availability of comfortable, nurturing and affordable housing in the U.S. aligns with our social responsibility strategy.”

Read on to learn how the Cost of Home campaign has helped Habitat Ohio and Habitat Michigan effect meaningful change in their communities.

Making a difference in Ohio

In 2022, Habitat Ohio and the Ohio network of local Habitat affiliates worked together to secure US$25 million in American Rescue Plan Act funding for new home construction, critical home repairs and a pilot program for workforce development. Upon receipt of the funding, the two-year initiative will help build more than 300 homes and repair 1,000 homes.

Habitat Ohio executive director Ryan Miller says that Habitat for Humanity International’s Cost of Home team supported affiliates across the country by helping them understand how Habitat fit into the rescue plan efforts and how to advocate at the state level effectively.

“We had meetings in all corners of the state and heavily relied on affiliate leaders to open doors and help make the case for why Habitat could adequately utilize the funding to increase home affordability,” Ryan says. “I would say more than half of the Ohio affiliate network engaged with their elected officials through in-person meetings, tours, emails and phone calls.”

Habitat Ohio is no stranger to the advocacy space, having scored another victory for home affordability in 2020. In collaboration with the Home Matters to Ohio Coalition, they successfully advocated for a permanent increase to the Ohio Housing Trust Fund — the state’s primary funding source for housing.

Cost of Home helped support that success by providing toolkits and resources that helped Habitat Ohio structure local advocacy efforts and field organizer grants supporting outreach and mobilization efforts. All of this led to an annual increase of US$500,000 in funding for Habitat Ohio’s affiliates, translating to more than 50 homes repaired each year, primarily serving older Americans and individuals with disabilities.

Putting a stop to predatory lending in Michigan

In 2020, Habitat Michigan and the Michigan network of local Habitat affiliates across the state collaborated with the Community Economic Development Association of Michigan to advocate against House Bill 5097. The bill would have allowed payday lenders to issue small loans for up to US$2,500 and established no term limits on the lengths of the loans, meaning borrowers could become trapped in perpetual debt. The monthly fees on these loans would be 11% of the principal, with an annual percentage rate of 132%.

“People would end up paying thousands of dollars more than they originally took out,” says Sue Ortiz, Habitat Michigan’s chief programs officer. “The number one thing individuals have to do in order to afford a home is ensure their finances are in good order. We see these predatory loans as being wealth stripping by not allowing people to move forward with their financial goals.”

Habitat Michigan and affiliates across the state collaborated with several other housing organizations to urge legislators to vote against HB 5097 through phone calls and letters. Habitat Michigan also testified as to how the bill would negatively impact families in front of the Michigan Senate Finance Subcommittee. Ultimately, HB 5097 died before getting a vote in the Michigan Senate Finance Committee. This advocacy work directly aligns with the Cost of Home campaign’s focus on equitably increasing access to credit.

To ensure more community members have homeownership opportunities, Habitat Michigan has created its own lending program, Fair Lending Services, Inc., that helps families gain greater financial stability.

“We have developed an alternative loan product where people can take money out up to US$4,000 to take care of any emergencies and build their credit at the same time,” Sue says. “This credit builder loan can actually be beneficial because of better rates and fees, and we work with the families if they run into bumps along the road. This is a much better option than people getting stuck in payday lending.”

An affordable home for all

When housing costs are high, families are forced to choose between keeping a roof over their heads or having reliable transportation, healthy food or medical care. But with the help of Habitat advocating for policy and systems changes across the U.S., the cost of home is becoming more affordable.

Cost of Home
Whirlpool
Affordable housing
Affordability
Advocacy
Basic
Advocacy
Housing
Off
Building a better world through advocacy
Advocate holding sign in front of U.S. Capitol

Building a better world through advocacy

Teaser image
Advocate holding sign in front of U.S. Capitol
Subscribe to