The center’s financial coaching is available not only to prospective Habitat homeowners but to everyone in the community, filling a much-needed gap and helping residents reach their financial goals. Dustin Fuller, manager of Habitat Findlay’s Financial Opportunity Center, and Phil Brock, the center’s coach, make frequent rounds in the community, providing confidential and individualized coaching through local homeless shelters, women’s resource centers and addiction-recovery groups.
Dustin says the center is built to “meet people where they’re at.” For Dustin and Phil, that means using a people-centered, listen-first approach to building trust with their clients and addressing their specific needs and goals, including:
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Building credit.
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Increasing savings.
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Refining budgets.
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Paying off debt.
“Life happens to every single person uniquely. This program is designed to be adaptable. Support is not one-size-fits-all because we as humans are all different,” says Dustin.
The center listens to and responds to the community, adding services to help address rising needs. For instance, the center helps residents lease computers and laptops, access a reliable and affordable internet connection and attend digital literacy trainings through UNIFI, a digital navigation program launched in 2023.
Drea, who doesn’t drive, rents one of the laptops available in Habitat Findlay’s inventory and relies on it to virtually attend health appointments.