Homeowner Services Intake Associate
The following reflects the organization’s definition of essential functions for the position but does not restrict the tasks that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential position’s functions.
CORE RESPONSIBILITIES:
- Uphold Habitat Metro Denver’s commitment to Affirmatively Furthering Fair Housing, the Fair Housing Act, Equal Credit Opportunity Act and Habitat Metro Denver’s Inclusivity goals.
- Educate community members on homeownership and home repair program requirements and the application process, ensuring prospective applicants can easily navigate through the programs. Ensure excellent customer service.
- Update the Homeowners Eligibility Supervisor on financially qualified applicant numbers.
- Facilitate Final Selection Interviews with Homeownership Program applicants and support the Homeowner Selection team with the final selection of qualified applicants.
- Maintain communication with applicants throughout the application period, responding to questions regarding applicant’s financial qualifications, program qualifications, and denial decisions.
- Assess income and credit worthiness of applicants to determine if the program’s financial requirements are met.
- Provide outreach support to Program Managers including attending community outreach events.
- Provide administrative support and ensure that information on program applicants and future homeowners is updated in the appropriate database and applications are processed in a timely manner.
- Manage phone calls and walk-ins from prospective programs applicants.
- Recruit and support Homeowner Services Core Volunteers in conjunction with Volunteer Department, to support the needs of the department.
- Build and maintain relationships with other service providers and make appropriate referrals, as needed, for those applicants who do not qualify for the Habitat Housing Programs.
- Manage relationships with external vendors to ensure on time deliverables.
- Other administrative duties as appropriate.
Additional Support Roles
- Take part in the collaboration with the Marketing department to create marketing flyers and keep the housing programs webpages current.
- Assist in the translation of marketing materials into Spanish.
- Assist in the preparation and execution of Housing Programs Information Sessions.
- Assist in, and sometimes lead, Spanish language Housing Programs Information Sessions.
HOME REPAIR PROGRAM (Support Roles):
- Support the team in tracking Home Repair partnership requirements including sweat equity and home buyer education to ensure that homeowners complete their partnership requirements on schedule.
- Assist in ensuring that the Home Repair project payment is made in a timely manner.
- Assist in the coordination with Home Repair Construction Manager to ensure Home Assessments are completed in a timely manner and all homeowner communication is appropriately managed, especially regarding Scope of Work.
- Help schedule and complete Home Repair partnership meetings with homeowners.
- Provide support in the completion of required documentation to properly secure investment in homeowner’s property.
- Provide support in the completion of required documentation and processes to ensure home title is cleared at end of agreement period.
KNOWLEDGE & SKILLS:
- Ability to speak honestly with applicants that are not qualified for housing programs and create channels to foster reapplication; and provide resources and referrals for those in dire housing situations.
- Diplomatic in delicate situations with volunteers, staff, families, or other stakeholders
- Proficient with Microsoft Office, databases, and ability to learn as the needs of the position and available technology evolves.
- Exceptional organization and oral and written communication skills
- Excellent interpersonal skills with diverse types of people
- Ability to manage multiple projects simultaneously.
- Comfortable with public speaking
- Fluency in spoken and written Spanish and English is required. Other languages are a plus.
EXPERIENCE:
- Experience (work, volunteer, and/or education) to demonstrate an understanding of short-term and long-term program / project management.
- Minimum 1 year of experience in an applicable setting such as social services, housing, and/or nonprofit management preferred.
- Minimum 1 year in a customer service setting
- Minimum 1 year of volunteer management experience preferred.
- Multimedia and culturally relevant marketing experience preferred.
PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS ROLE:
- Ability to work at a desk and computer for extended periods of time.
- Often required to climb stairs to access various offices and to attend meetings in other locations.
- Ability to travel to and from meetings and appointments in locations and times when public transportation is unavailable.
- Able to lift and carry up to 25 pounds when necessary.
- Proof of COVID-19 vaccination is currently NOT required for employment.
WORK ENVIRONMENT AND CONDITIONS:
- Most work done indoors in an office or meeting setting.
- Some work conducted off site at other agencies, in the homes of applicants, or other locations as needed.
- Recurring evening and weekend meetings.
- Valid driver’s license and ability to be insured under the company’s insurance policy is prerequisite; driving is required. A Motor Vehicle Report (MVR) will be run for insurance purposes.
- Shared office environment with ability to work remotely.
- Ability to independently seek solutions, but also work well in a team-based environment.
- Hybrid work model (minimum 2 days/week at a Habitat location, with ability to work from home the other days) During the first 6-9 months of employment additional days in the office will be required to build critical interpersonal connections and strengthen the communications team’s vision, strategy, and cohesiveness.
The Starting Hourly Pay Range for this position is expected to be $18.29 - $19.80 / hour with consideration given for applicable education and/or experience above the minimum requirements. The full Hourly Pay Range for this position is $18.29 - $21.60 / hour.
Benefits available include medical, dental and vision insurance options; 401k with employer match; Paid time off for vacation, sick, holidays, floating holidays; and parental leave; short and long-term disability; Healthy Families and Workplaces Act (HFWA) Leave; Paid Parental Leave (PFML); and paid time to volunteer.
Please apply by copying and pasting the following link in your browser:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=644…
ONLY CANDIDATES WHO FOLLOW APPLICATION INSTRUCTIONS WILL BE CONSIDERED FOR THIS POSITION.
(#LI-aff)
About Habitat for Humanity
Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.
We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.