Global Village: Changing or canceling your trip

Once you join a Global Village team, we hope that you’re able to build with us. Unexpected events come up, however. If your plans change please let us know right away. Here’s how we can help.

All Global Village trip payments are donations to Habitat for Humanity International.

We are unable to refund donations. We use donations from our volunteers and their supporters to serve families with safe, decent housing.

Is your trip’s departure more than 45 days away?

You are welcome to join another Global Village team. Email to get started, or call 1-229-410-7530.

We will transfer your donations, excluding the deposit, to a team traveling within a year. Your deposit will help fund your original team’s build project and fulfill our obligations to local businesses.

Is your trip’s departure less than 45 days away?

Notify your team leader immediately.

We invite you to join another Global Village team, but unfortunately we are unable to transfer any funds. At this point we have committed your funds to the team’s build project and local businesses. Your funds will enable us to complete the housing solution even if you can’t be there to build it, and we’ll be able to proceed with your teammates’ trip as scheduled.

Please keep in mind

  • Global Village program cost does not include trip-cancellation insurance.
    You might consider purchasing trip cancellation insurance to cover your travel expenses. Read our FAQ on trip cancellation insurance below.
  • Sometimes Habitat for Humanity must postpone or reroute a trip.
    It rarely happens, but if we must alter a trip’s dates or the country of destination, we will work to figure out an alternate plan that works well for you. We’ll always suggest a similar Global Village team for you to join, but you’ll have no obligation. Please note that Habitat for Humanity International cannot compensate volunteers for the cost of unusable airfare or any other expenses resulting from a cancellation.
  • If you encounter a delay en route to a Global Village build
If missed or canceled flights cause you to miss your rendezvous with the team, Global Village staff will assist you in connecting with your team. However, Habitat for Humanity cannot be responsible for any expenses incurred because of travel problems.

FAQ Trip cancellation insurance

What insurance do Global Village participants have?

Through their trip costs, Global Village and Thrivent Builds Worldwide participants are covered by HFHI Global Village’s travel medical insurance coverage policy. Participants traveling outside the United States are covered by an ACE insurance policy providing emergency evacuation insurance in the case of serious political unrest.

Why does Global Village not carry trip cancellation insurance?

The health and safety of Habitat volunteers, staff and families is most important to Habitat for Humanity. After careful consideration, Habitat for Humanity’s Global Village program determined that including trip cancellation insurance in every participant’s trip cost was not an effective use of participants’ funds.

Who should a team leader contact about emergency evacuation because of civil or political unrest, while in country? Is this a different contact than for medical needs?

Please contact ACE Travel Assistance Program at 1-202-659-7803 (outside the USA call collect); or 1-800-243-6124 if you’re inside the USA or Canada. This is the same number to reach ACE regarding travel medical insurance. The emergency management plan details in the Global Village team leader manual still apply. We encourage staff and team leaders to review these procedures.

Should I get trip cancellation insurance on my own?

Habitat for Humanity International Global Village recommends our travelers invest in trip cancellation insurance. We strongly encourage all Global Village and Thrivent Builds Worldwide participants  to evaluate their needs and purchase trip cancellation insurance based on those needs.

How can I get trip cancellation insurance as an individual?

There are a variety of travel insurers available. We encourage you to explore options via a Web search, travel agent, or recommendations from family and friends. Participants might look into:

*These providers are offered as a convenience, and are not endorsed by Habitat for Humanity.

How much does trip cancellation insurance cost?

Trip cancellation insurance costs vary based on trip and airline ticket costs, destination and insurance provider. Please check with a trip cancellation insurance provider for rates.

What are the benefits of getting trip cancellation insurance?

Trip cancellation insurance may protect travelers if a trip is canceled or changed because of unforeseen circumstances. The value of trip cancellation insurance must be determined by each individual participant. Habitat for Humanity encourages travelers to prepare for unexpected circumstances that may arise before or during travel. Global Village trip cost payments are not refundable.

As a team leader, can I include the cost for trip cancellation insurance in my expense report?

No, team leaders may not include trip cancellation insurance in their budgets or expense reports. We encourage team leaders to consider purchasing trip cancellation insurance on their own, just as they are responsible for their own visa and vaccination fees.

I have more questions. How do I get more information?

For additional information, please contact or 229-410-7530. Team leaders and Habitat for Humanity area and national staff can contact their Volunteer Engagement specialist or Thrivent Builds Worldwide coordinator.