Payment and cancellation policies for Global Village and Habitat and Thrivent Worldwide trips

Thank you for choosing to serve with Habitat for Humanity! Below you’ll find details about our payment policies, which apply to all Global Village and Habitat and Thrivent Worldwide donors and volunteers.

What’s included in your program donation

Each trip has a required program donation that covers most costs associated with your trip, like lodging, food, ground transportation, medical and evacuation insurance, and cultural activities. The program donation also includes a direct contribution in the country you’re visiting to facilitate Habitat’s work, even when no volunteers are present.

Deposit and balance

Once you are invited to join a team, you will confirm your spot by submitting a nonrefundable and nontransferable deposit to Habitat for Humanity. The balance of the trip is due no later than 45 days before departure, and is also nonrefundable.

If you’re joining a team from a school, church, workplace, Habitat affiliate, or other organization, please confirm the deposit amount with your team leader, and understand that it is nonrefundable.

Canceling your trip

Once you join a team, we hope that you’re able to build with us. Unexpected events come up, however. If your plans change, please let us know right away. Here’s how we can help.

Is your trip’s departure more than 45 days away?

You are welcome to join another team.

We will transfer your donations, excluding the deposit, to a team traveling within a year. Your deposit will help fund your original team’s build project and fulfill our obligations to local businesses.

Is your trip’s departure less than 45 days away?

Notify your team leader immediately.

We invite you to join another team, but unfortunately we are unable to transfer any funds. At this point we have committed your funds to the team’s build project and local businesses. Your funds will enable us to complete the housing solution even if you can’t be there to build it, and we’ll be able to proceed with your teammates’ trip as scheduled.

Please keep in mind

  • All trip payments are donations to Habitat for Humanity.
    We are unable to refund donations. We use donations from our volunteers and their supporters to provide families with safe, decent housing. 
  • Your program donation does not include trip-cancellation insurance.
    We strongly urge you to purchase “cancel for any reason” trip cancellation insurance to cover your travel expenses in the event you have to postpone or cancel your trip. There are a variety of travel insurers available. Explore options via a web search, travel agent and/or recommendations from family or friends. 
  • Sometimes Habitat for Humanity must postpone or reroute a trip.
    It rarely happens, but if we must alter a trip’s dates or the country of destination, we will work to figure out an alternate plan that works well for you. We’ll always suggest a similar team for you to join, but you’ll have no obligation. Please note that Habitat for Humanity cannot compensate volunteers for the cost of unusable airfare or any other expenses resulting from a cancellation.
  • If you encounter a delay en route to a build, you can still proceed with your trip.
    If missed or canceled flights cause you to miss your rendezvous with the team, our staff will assist you in connecting with your team. However, Habitat for Humanity cannot be responsible for any expenses incurred because of travel problems.

Looking for how to submit donations or begin fundraising? Learn how to get started.