Payment and cancellation policies for Global Village and Habitat and Thrivent Worldwide trips

Thank you for choosing to serve with Habitat for Humanity! Below you’ll find details about our payment policies, which apply to all Global Village and Habitat and Thrivent Worldwide donors and volunteers.

What’s included in your program donation

Each trip has a required program donation that covers most costs associated with your trip, like accommodations, meals, ground transportation, travel accident and sickness insurance, trip cancellation insurance (international trip only) and cultural activities. The program donation also includes a direct contribution to the host program in the country or state you’re visiting to facilitate Habitat’s work, even when no volunteers are present.

Deposit and balance

Once you join a Habitat trip, you will confirm your spot by submitting a nonrefundable and nontransferable deposit to Habitat for Humanity unless you are joining a private trip in which an organization is paying the deposit on your behalfThe remaining balance is due no later than 45 days before departure, and is also nonrefundable.

Joining a private trip?

If you’re joining a team from a school, church, workplace, Habitat affiliate, or other organization, please confirm the deposit amount and payment process with your team leader, and understand that it is nonrefundable.

Canceling your trip

Once you join a Habitat trip, we hope that you’re able to build with us. Unexpected events come up, however. If your plans change, please let us know right away. Here’s how we can help.

Is your trip’s departure more than 45 days away?

You are welcome to join another Habitat trip.

We will transfer your donations, excluding the deposit, to a team traveling within a year. Your deposit will help fund your original team’s build project and fulfill our obligations to local businesses.

Is your trip’s departure less than 45 days away?

Notify your team leader immediately.

We invite you to join another Habitat trip, but unfortunately we are unable to transfer any funds. At this point we have committed your funds to the team’s build project and local businesses. Your funds will enable us to complete the housing solution even if you can’t be there to build it, and we’ll be able to proceed with the trip as scheduled.

Please keep in mind

  • All trip payments are donations to Habitat for Humanity.
    We are unable to refund donations. We use donations from our volunteers and their supporters to provide families with safe, decent housing. 
  • For all international trips: Your program donation includes trip cancellation insurance.
  • For Habitat and Thrivent Worldwide U.S. Domestic trips: Your program donation does not include trip cancellation insurance.
    We strongly urge you to purchase “cancel for any reason” trip cancellation insurance to cover your travel expenses in the event you have to postpone or cancel your trip. There are a variety of travel insurers available. Explore options via a web search, travel agent and/or recommendations from family or friends. 
  • If you encounter a delay en route to a build, you can still proceed with your trip. 
    If missed or canceled flights cause you to miss your rendezvous with the team, our staff will assist you in connecting with your team. However, Habitat for Humanity cannot be responsible for any expenses incurred because of travel problems.