Guidance for raising concerns
Learn more about raising concerns and how to confidentially and anonymously report any issue or concern that may arise.
Learn more about raising concerns and how to confidentially and anonymously report any issue or concern that may arise.
Even in the midst of the COVID-19 pandemic and the measures undertaken by Habitat to ensure the safety of everyone with whom we work, our volunteers set out to use their skills in new, creative and socially distanced ways.
Habitat for Humanity volunteers make our mission happen. With their passion and determination, they help families build and repair homes, revitalize neighborhoods and help change policies so that even more can benefit from affordable homeownership.
In the midst of the COVID-19 pandemic, our dedicated volunteers set out to use their skills in new, creative and socially distanced ways. They helped their neighbors at a time when safe, decent housing has never been more crucial.
Read on and be inspired by some of the ways housing champions across the country have continued to use their time and talents to help others. We certainly have been!
One of the most meaningful aspects of building with Habitat is the trust, support and friendships formed on the build site. In place of those face-to-face meetings during the pandemic, Atlanta Habitat asked volunteers to compose letters of support for soon-to-be homeowners letting them know their community was always with them — even if, temporarily, not in person. Between June 2020 and December 2021, more than 580 people composed stacks of letters filled with their congratulations and well-wishes for 36 first-time homeowner families.
Volunteers of all ages are leaving their mark on Habitat Wake homes by creating part of them at their own home. Baffles — made of cardboard, metal, foam or plastic — are installed in the interior of homes between the eaves overhang and outside wall soffit. They help improve airflow in the attic as well as keep insulation in place.
Each Habitat Wake home uses about 50 to 55 baffles. Under the guidance of their parents, kids and teens have been making baffles out of large pieces of cardboard and dropping them off at the Habitat office to be added to future new builds. In addition to helping complete homes, the baffles provide a blank canvas for the young volunteers to personalize with drawings and notes of encouragement for their future neighbors. More than 500 baffles have been made and donated to date.
During the pandemic, Truman Heritage Habitat turned its attention inwards, revising and reimagining the operational aspects of their work to better and more efficiently serve their community. By posting specific skills-based, project-focused opportunities on a volunteer matching website and by partnering with a database consulting business, they recruited highly experienced virtual volunteers from around the country to tackle several items on their to-do list.
From crafting fundraising materials to completing more than 300 support tickets to improve their database, administrative volunteers saved Truman Heritage Habitat more than $150,000 over an 18-month period. The support and savings have helped the affiliate increase their operational capacity — allowing them to grow their financial education program, increase home repair and Aging in Place projects, and facilitate the opening of a new homeownership center that will serve as both office space and a gathering space for the community.
After several customers visited the Habitat ReStore looking for desks for their school-aged kids, volunteers at Bergen County Habitat began constructing desks and donating them to students in need of a personal place to attend online classes and complete their schoolwork at home. The project has given neighbors a way to connect and give back — either by funding the materials for a desk or constructing the desks themselves. Since 2020, volunteers have built more than 200 desks to help students across 12 local schools get the most out of their homes and their studies.
Through translation services, bilingual volunteers have helped Habitat Monroe County make their homeownership programs more accessible to more of the area’s Spanish-speaking families. The volunteers’ remote translation support — from explaining the process to new applicants over the phone to translating documents online — has helped families feel supported on every step of their homeownership journeys. The translated resources provide the partnering families with practical knowledge, skills and encouragement helpful to becoming successful homeowners.
Public policy is a powerful, far-reaching tool for combatting the ongoing housing crisis. During its annual Hill Day advocacy events in 2020, 2021 and 2022, Twin Cities Habitat in Minnesota went virtual, offering volunteers overviews of the state’s legislative process, insight on tangible pieces of legislation to advocate for and training on how to use their voices to influence change.
The events culminated in hundreds of advocates putting their training into practice by meeting with their respective lawmakers via teleconference. During these meetings, attendees discuss the importance of safe and affordable housing, share personal stories of its impact, and advocate for policies designed to help more Minnesotans.
In 1991, five volunteers opened Habitat for Humanity’s first-ever ReStore in Winnipeg, Manitoba. Today, there are more than 1,000 ReStore locations across six countries, all contributing to Habitat’s vision of a world where everyone has a decent place to live.
In 1991, five volunteers opened Habitat for Humanity’s first-ever ReStore in Winnipeg, Manitoba. Their vision was clear: keep new and used home and building materials out of the waste stream while helping fund Habitat’s home-, hope- and community-building work. Customers came from all over to find deals on windows, doors, paint, hardware, tools, furniture, appliances and decor to spruce up their own homes while helping others build and secure theirs. Based on this reception, the concept quickly spread.
As of 2021, there are more than 1,000 ReStore locations across six countries, all contributing to Habitat’s vision of a world where everyone has a decent place to live. Since most of the merchandise for sale in these stores is donated by local residents and businesses, no two ReStores are exactly alike — and neither are their beginnings.
A year after the first store opened in Canada, Austin Habitat brought the ReStore to the U.S. with the opening of its first store in Austin, Texas, in 1992. While the store has kept more than 33 million pounds of goods out of landfills, one of the store’s most sustainable endeavors has been the building itself.
In 2015, Austin Habitat converted a former pizzeria arcade into a space housing both their administrative offices and their ReStore operations. Austin Energy Green Building awarded it with a 4-star rating because the building reused 96% of the previous structure and features a 260-kilowatt solar array supporting 100% of the Austin ReStore’s annual electricity usage.
In March 2020, Habitat Poland opened their — and eastern Europe’s — first ReStore in Warsaw. Within the first 12 months of operation, the store has saved more than 350 tons of products from the trash. Recently, staff began offering educational resources and activities about sustainable development — and Habitat’s role in it — to children in area schools.
One of these resources, titled “Kazik’s Couch, or A Fairy Tale About Responsible Consumption,” focuses on the importance of helping by giving, sharing goods and respecting resources. The resources include materials for teachers, trainers and parents to guide young students through the story’s themes.
In 1991, the same year ReStore was getting its start in Canada, Hanover Habitat, now known as Hanover and King William Habitat, came onto the scene in Mechanicsville, Virginia. That year, Delois, a widowed seasonal farmhand, became the affiliate’s first homeowner. Her new home had strong upright walls, indoor plumbing, a full roof and windows that closed — all features that her previous living arrangements lacked.
After 12 years safe and sound in that Habitat home, Delois passed away at age 73. With no descendants of her own, she arranged to leave the home to one of the most important entities in her life: Hanover and King William Habitat. A short biography by an unnamed Habitat volunteer noted that this had always been Delois’ plan, even before construction on her house began. “She wants to make Habitat the beneficiary in her will,” it reads. Her hope in doing so was that another family would be able to find a sense of safety and security, like she would, in their new home.
In 2005, Hanover and King William Habitat sold the home to another family and used the proceeds to start the Hanover ReStore. The store would provide a self-sustaining funding source for Habitat’s work in and with the local community — and it has. As of 2021, Hanover ReStore has contributed more than $2.35 million to the mission of building decent and affordable homes. Delois’ gift has helped 50 families move into new Habitat homes and 17 more improve their existing homes through a new critical repair program funded by revenue from the ReStore.
In the summer of 2021, nearly 30 years to the day of Delois’ groundbreaking, Hanover Habitat expanded its service area to neighboring King William County — hence the name change — allowing them to partner with even more families in need of a decent, affordable home. “Through the ReStore and Hanover Habitat, her legacy will live on forever,” says Amanda Gunter, director of community engagement for the affiliate.
Communities, customers and ReStores across the globe are always finding new and impactful ways to partner to support Habitat’s mission of bringing affordable housing to their neighborhoods.
In the months leading up to football championships, there’s often a buzz of constant construction so the host city is ready to accommodate guests, players, media and more. But have you ever wondered what happens to all that stuff once it’s over?
After Super Bowl LV in Tampa, CBS Sports donated the lumber from their dismantled risers, staging, stands and more to Habitat Hillsborough’s ReStore so they could find a new use while financially supporting the creation of affordable housing in the local community.
Michael and Rebecca Roth have traveled the states over weeks-long vacations as well as weekend getaways in “Little Red,” their teardrop camper outfitted with finds from ReStores. Michael’s dad, Arnie, headed up the project. “He built everything from the frame to the interior, with several key pieces in the galley coming from the Habitat La Crosse Area ReStore in Wisconsin and Two Rivers Habitat’s Rochester Area ReStore in Minnesota,” says Rebecca.
The ReStore items — including a three-drawer bathroom cabinet that now serves as kitchen storage, the sink and countertops — helped keep costs for the renovation low, while contributing to a cause the whole family can get behind. “I’ve done a teacher build with Habitat in Tennessee, and my father-in-law and mother-in-law completed one in Nepal,” Rebecca says. “Now, a lot of what they use for remodeling projects come from the ReStore.”
“There is so much good stuff at the ReStore, but some people might not know how to repurpose it into something they can enjoy,” says Dina Kupfer, reporter and anchor for Good Day Sacramento. That was the inspiration behind the creation of her morning Dina-I-Y segment.
In the segment, Dina and her team head to the Habitat Greater Sacramento ReStore, pick an item and, alongside ReStore staff, show people how they can make something fresh with it. “We’ve made so many things, but one of my favorites was making a succulent plant stand out of loose dresser drawers,” she says. “We made those two years ago, and it’s still in my garden now.”
Not only has it been fun, she says, but it’s also been incredibly rewarding. “Every time we do a segment in the morning, the ReStore gets a ton of people through their doors that afternoon,” she says. “It’s been great to see people embracing the ReStore, because not only does it give new purpose to these items, but it helps Habitat, our community and the people around us.”
Since 1991, your support has allowed Habitat to partner with more families in more places to build and improve their homes — all while making our planet a cleaner, healthier place. With every purchase from the ReStore helping fund our building and revitalization projects, together we’re moving closer to a world where everyone has a decent place to live.
Habitat’s five-year Cost of Home campaign was built on four areas of policy focus that aimed to enable families to have greater access to homes they can afford.
Policy solutions to protect families who rent can include rent stabilization, just cause evictions and by-right affordable legal assistance for tenants facing eviction.
Land banks can be beneficial to communities because they return vacant, abandoned and tax-delinquent properties to productive use while helping to facilitate neighborhood revitalization and home affordability.
Housing counseling and education programs can be funded by state and local governments and are frequently facilitated by nonprofit organizations such as Habitat.
Tax increment financing is the most popular method for spurring economic development in the U.S. These districts are typically established in areas where development likely would not occur without intervention through public financing or subsidy.
Property tax relief programs reduce the burden on qualified taxpayers who live in areas with rapidly rising home values.
Localities can update their zoning codes in various ways to reduce development costs and encourage home affordability across a wider landscape.